Frequently asked questions

Most answers can be found in our FAQs.
For anything else, our team will be happy to help: hello@rosemaund.com

Orders & Delivery

Where do you deliver?

We currently deliver to addresses throughout the UK using DHL. Deliveries to some remote areas may take a little longer.

When will my order arrive?

Orders placed before 12 noon, Monday to Friday, will be dispatched the same working day and should arrive within 1–3 working days. Orders placed after midday, at weekends or on bank holidays will be dispatched the next working day.

How can I track my order?

Once DHL has collected your order, you’ll receive an email or text message containing your tracking information.

Do I need to be at home for delivery?

As our orders contain alcohol, someone aged 18 or over must be available to accept the delivery and may be asked to provide identification.

Can I order more than one bottle?

Yes, subject to availability. Any limits applying to a particularly rare or limited release will be clearly shown on the product page.

What if my order arrives damaged or incorrect?

Please photograph the bottle and packaging and contact us as soon as possible at hello@rosemaund.com. We’ll put it right.

Can I send Rosemaund whisky as a gift?

Of course. Simply enter the recipient’s address at checkout. Any available presentation or gift-box options will be shown on the product page.

Can I return my order?

Please contact us at hello@rosemaund.com within 14 days of receiving your order. Bottles must remain unopened and in their original packaging unless they are faulty or damaged.

Our Whisky

Where is Rosemaund whisky made?

Our English single malt whisky is made and matured at Rosemaund Farm Distillery in Herefordshire. Our casks remain here at the distillery throughout maturation.

What is English single malt whisky?

English single malt whisky is produced at a single distillery in England using malted barley. At Rosemaund, we make whisky with a strong sense of place, shaped by our Herefordshire home and the individual casks selected for each release.

How should I store my whisky?

Keep the bottle upright in a cool, dry place, away from direct sunlight and significant changes in temperature.

Can I visit the distillery?

Yes you can. We are a working farm and distillery, and are open for events, tours and tastings. View here.

Can I work with you?

We are always looking for passionate people to join us. If you want to be part of Rosemaund Farm, please email James at jdc@rosemaund.com with your CV and a short note about yourself.

How sustainable is Rosemaund Farm Whisky?

We are farmers first, and our whisky is rooted in the land. Sustainability is central to how we work:

  • We grow Maris Otter barley, a heritage variety that is kind to the soil, and partner with local brewers.
  • A biomass boiler produces steam to heat our stills.
  • We bottle using Saverglass bottles, Rankin corks, Label Apeel labels made with apple pomace, and Flexi-Hex packaging for safe delivery.
  • Water comes directly from a borehole on the farm.

We are proudly independent, selling directly to customers, and keeping the whole story transparent from seed to glass.

How should I enjoy Rosemaund whisky?

However you prefer. We recommend trying it neat first, before adding a few drops of water if desired.

Will you be releasing more whisky?

Yes. Rosemaund produces a series of carefully selected, limited releases. Join our mailing list to hear about new bottling and receive early access where available.

What is happening with the Chase brand?

Rosemaund Farm is the original home of Chase Distillery. Having taken it back, we are now regenerating it into Rosemaund Farm Distillery. Our whisky continues the story from the very site where it began.

Further Assistance

Who should I contact if I need help?

Email us at hello@rosemaund.com and a member of the Rosemaund team will be happy to help.